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Privacy Policy

Domonique Bertolucci Company

At Domonique Bertolucci Company, we are committed to protecting your privacy and ensuring that your personal data is handled safely and securely. This Privacy Policy outlines how we collect, use, and store your personal information, in compliance with the General Data Protection Regulation (GDPR), the Australian Privacy Principles (APPs), and other relevant privacy laws.

By enrolling in our programs, visiting our website, or engaging with our services, you agree to the terms outlined in this policy.

1. Who We Are

Domonique Bertolucci Coaching & Training
ABN: [Insert ABN]
Registered in New South Wales, Australia
If you have any questions about this policy, you can contact us at:
Email: [Insert contact email]
Phone: [Insert contact phone number]

2. What Data We Collect

We collect personal data that is necessary for us to provide our services effectively. This may include:

  • Personal Information: Name, contact details (email address, phone number, mailing address), and payment information.
  • Enrollment Information: Program registration details, attendance, and progress through the coaching certification process.
  • Communications: Any correspondence or feedback you provide.
  • Technical Data: IP addresses, browser type, device information, and usage patterns on our website.
  • Marketing Preferences: Information on how you prefer to receive marketing communications and your interests.

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health information) unless specifically necessary and only with your explicit consent.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Program Administration: To manage your enrollment, attendance, progress, and completion of the coaching program.
  • Communication: To send updates, respond to inquiries, and provide customer support.
  • Payments: To process payments for programs or services you’ve purchased.
  • Marketing: To send newsletters, promotions, and other marketing materials. You can opt out of marketing communications at any time.
  • Compliance: To comply with legal obligations, including tax requirements, and to ensure the safety of our community.
  • Website Improvement: To analyze how our website is used, improve our services, and ensure a smooth user experience.

We will not sell, rent, or lease your personal data to third parties.

4. Lawful Basis for Processing

For individuals based in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contractual Necessity: Processing your data is necessary to fulfill our contract with you, such as managing your participation in our programs.
  • Consent: We may request your consent for certain uses of your data, such as marketing. You can withdraw your consent at any time.
  • Legitimate Interest: Processing may be necessary for our legitimate interests, such as improving our services, as long as these interests are not overridden by your data protection rights.
  • Legal Obligation: We may need to process your data to comply with applicable laws and regulations.

5. Data Sharing with Third Parties

We use several third-party service providers to support the operation of our programs and services. These providers may include companies that handle payment processing, cloud storage, marketing automation, customer relationship management (CRM), and other essential business functions.

Where we transfer your personal data to third-party service providers located offshore (including outside of the European Economic Area or Australia), we ensure that these providers comply with appropriate data protection standards. This includes:

  • Contractual Obligations: We require all our service providers to enter into legally binding agreements with us that include data protection clauses to ensure that your data is handled in accordance with this Privacy Policy, the GDPR, and other relevant privacy laws.

  • Adequacy Decisions: Where applicable, we ensure that any country to which your data is transferred has been recognized by the European Commission or Australian government as providing an adequate level of data protection. For example, transfers to service providers in the United States are often governed by Standard Contractual Clauses or other recognized mechanisms.

  • Data Processing Safeguards: We ensure that service providers receiving your data have appropriate technical and organizational measures in place to safeguard your information and only process it for the purposes we’ve outlined.

  • Transparency: We maintain an updated list of the third-party services we use and their data handling practices. If you have any concerns about a particular service provider, you can contact us at [Insert contact email] for more information.

  • User Rights with Third Parties: Where your data is processed by third-party service providers, you retain the same rights over your personal data (such as the right to access, delete, or rectify your data) as outlined in this Privacy Policy. We work with our service providers to ensure your data protection rights are respected, regardless of where your data is processed.

We will not transfer your personal data to third parties outside of Australia or the European Economic Area unless it is necessary to provide our services or fulfill our obligations to you.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. Typically, this means:

  • Program Data: Retained for up to 7 years after you complete or withdraw from the program, in line with legal and financial obligations.
  • Marketing Data: Retained until you opt out or withdraw your consent.
  • Technical Data: Retained as necessary to improve our website and services.

7. Your Rights

Under GDPR and other data protection laws, you have certain rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, under certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your data.
  • Right to Data Portability: You can request that we provide your personal data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data for marketing or certain other purposes.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.

To exercise these rights, contact us at [Insert contact email]. We will respond to your request in accordance with GDPR guidelines.

8. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. This includes:

  • Secure servers and encryption for data storage and transmission.
  • Access controls to ensure only authorized personnel can access your data.
  • Regular audits and assessments of our data security protocols.

However, no system is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

As our company is based in Australia, your personal data may be transferred and processed outside your country of residence. If you are in the EEA, we ensure that appropriate safeguards are in place to protect your data when transferred internationally, in compliance with GDPR standards.

10. Use of Cookies

Our website uses cookies to improve user experience and analyze site traffic. Cookies are small text files placed on your device that allow us to recognize your browser and collect certain technical information. You can control the use of cookies through your browser settings.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

12. Complaints

If you believe that we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. For those in the EU, this would be the Data Protection Authority (DPA) in your country.

For Australian-based individuals, complaints can be made to the Office of the Australian Information Commissioner (OAIC).

Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: [email protected]